For more materials on our Boiler Service, click our dedicated pages here:
Can you service your own boiler?
How often to get a boiler serviced?
How long does a boiler service take?
Boiler Service
We recommend that you have an annual boiler service to ensure that in the colder months, when you need your heating on, everything is working as it should be. Indeed, if your boiler is new and still under warranty, you’ll need to ensure that it is serviced every year to maintain the warranty.
By calling our friendly customer service team. You can book a full boiler service from a Gas Safe registered SES Home Services engineer for just £60 (inc. VAT).
Book your annual boiler service today by calling us on 0208 722 7072.
Boiler Service
Your fixed-price Boiler Inspection package includes:
System Controls
Diagnostic and safety checks
Check of radiators, including valves
Simply call 0208 722 7072 and a member of our friendly customer services team will be happy to get this booked in for you.
The cost of any repair or parts needed for faults found during the service are not included. Any variation in requirements will be quoted for in advance of work being completed, and a full refund will be offered if you no longer wish to proceed. If you do, we’ll invoice you for any remaining work to be paid for in addition to this fixed-price service. Please see our terms and conditions and refund policy.
Frequently Asked Questions
Welcome to our FAQs section. Here you will find answers to the questions our customer services team are often asked – simply select the question you’re interested in to reveal the answer.
Is there a call-out charge for emergencies?
Is there a call out charge? You will be charged £114 for the first hour our engineer is at your property.
After this initial hour, any additional time will be calculated in 15 minutes increments.
Save 15% by booking online at www.clik2fix.co.uk
Refunds and returns
Please note we only offer a 30 day refund and returns policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your refund, we require a receipt or proof of purchase. Please do not send any installed products back to SES Home Services or the manufacturer. There are certain situations where only partial refunds are granted (if applicable). Any installed component not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
When the repair or installation is inspected, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@seshomeservices.co.uk.
Exchanges (if applicable)
We only replace supplied components if they are defective or damaged. If you believe that there are quality defects with the repair or installation that we carried out, please call us on 02087 227 072 to discuss with our team and we will send an engineer to inspect the issue.
Make a complaint
We're sorry to hear that we haven't met your expectations and you would like to make a complaint. Please click here to fill out our complaints form and a member of our team will look into this and get back to you as soon as possible.
Authorise someone else to manage my account on my behalf
We understand that sometimes you might want support managing your account and if you would like to nominate a dedicated family member or advocate then please call 02087 227 072 and a member of our friendly membership team will be happy to help arrange this for you.
Manage my account online
We are currently in the process of updating our online account functionality and you will soon be able to manage your account online. In the meantime if you wish to discuss your account with a member of our friendly membership team then please call 02087 227 072.
Pay my invoice
If you want to pay your invoice then you can simply click the pay my invoice button at the top right hand side of the page and you will be taken to our secure online payment portal.
Say something nice
We love to hear from our customers, especially when you have something good to tell us. Please click here to tell us more and make our day. Whilst you're here, we would love for you to share the good news on Google, Trustpilot and social media.
Go paperless
We are currently building our online account portal and it will be available soon. In the meantime, if you want to go paperless and help us to reduce the amount of paper we use then please let us know by speaking to a member of our friendly customer services team on 02087 227 072.
Update my details
We are currently building our online account portal and it will be available soon. In the meantime, if you want to update your details you can speak to a member of our friendly customer services team by calling 02087 227 072.
Book an engineer
If you do not have a policy with us and would like to arrange for an engineer to come out and visit your property then please visit www.clik2fix.co.uk and you can do this in four simple steps. Alternatively if you are a policy customer then you can book an engineer by speaking to a member of our friendly customer services team by calling 02087 227 072.
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We're On Hand To Help
Our expert engineers are on hand 24/7 365 days a year, so you can be assured that whatever the problem you'll have someone out to help in no time at all.
Need Help?
We love hearing from you, but before you get in touch, why not check out our FAQs to see if your question has already been answered.
